From the experience of a small remote and rural school like St. Joseph’s, Mungindi, we have appreciated the professionalism of Franksbook. It is difficult to book and confirm venues for a week in Canberra from a long distance. The communication and “nothing is a problem” or “I will see what I can do” attitude to make our experience the best it can be was outstanding. I have worked with Melissa to organise our three year cyclical excursion with students from years 4, 5 and 6 through emails, texts and over the phone. Melissa has taken my calls when on holiday with her family. I cannot speak highly enough of Melissa’s attention to detail and would highly recommend Franksbook company especially to remote schools. Schools can arrive in Canberra, being confident everything will be as is stated on the itinerary and well organised. Melissa is just a phone call away to address any queries, issues at any time.
I have been using Melissa at Franksbook for school PACER trips for the past 3 years and she is fantastic. Her hands on approach, accessibility and knowledge is second to none. If I want something more unusual she will find it and make it work, if you have a student with special requirements she will make sure they are catered for 100%. Her relationship with Marshall’s Coaches means that the drivers are always extremely knowledgeable and can offer that extra flexibility should it be required.
I only ever get positive feedback from my schools I book with her and I would not go anywhere else for a group to Canberra, she makes me look good!